Welcome to YourHomes Connection ("we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website yourhomesconnection.com (the "Site") and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.
Quick Summary: We collect information you provide to connect you with home service professionals. We do not sell your data to advertising networks. We share your information with vetted contractors only to fulfill your service request.
Information You Provide Directly
When you submit a quote request or use our services, we may collect:
- Contact Information: First name, last name, email address, phone number
- Location Information: Street address, city, state, ZIP code
- Project Information: Service type, project description, property type, budget range, urgency, ownership status
- Communication Preferences: Best time to contact, preferred contact method
Information Collected Automatically
When you visit our Site, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, links clicked, referring URL
- Location Data: General geographic location based on IP address
- Cookies & Tracking Technologies: See our Cookies section below
Information from Third Parties
We may receive information about you from marketing partners, analytics providers, and advertising networks to help us improve our services and match you with relevant contractors.
Contact Info
Project Details
Location Data
Usage Analytics
Device Info
We use the information we collect for the following purposes:
Service Delivery
- To match you with qualified, pre-screened home service professionals
- To process and manage your quote requests
- To facilitate communication between you and contractors
- To verify the accuracy of the information you provide
Communications
- To send you quotes, follow-ups, and service-related notifications via email, phone, or SMS
- To respond to your inquiries and provide customer support
- To send marketing communications (you may opt out at any time)
Business Operations
- To improve our website, services, and user experience
- To analyze usage trends and measure the effectiveness of our marketing
- To comply with legal obligations and enforce our Terms of Service
- To detect, prevent, and address fraud or security issues
Consent-Based Calls & Texts: By submitting a quote request, you consent to receive calls, emails, and text messages — including automated messages — from YourHomesConnection.com and our contractor partners. Consent is not a condition of purchase. Standard message & data rates may apply.
We may share your personal information in the following circumstances:
With Home Service Professionals
We share your project details and contact information with up to 4 pre-screened contractors in your area so they can provide you with quotes. These contractors are bound by confidentiality obligations and may only use your information to fulfill your service request.
With Our Partner Network
We work with a network of partner companies who help us connect homeowners with contractors. Your information may be shared with these partners for the purpose of providing home service quotes. A current list of our partners is available upon request.
With Service Providers
We share information with third-party vendors who provide services on our behalf, including:
- Cloud hosting and data storage providers
- Email and SMS communication platforms
- Analytics and advertising providers
- Lead verification and fraud prevention services
- Customer support tools
For Legal Reasons
We may disclose your information if required to do so by law, regulation, legal process, or governmental request; to protect the rights, property, or safety of YourHomes Connection, our users, or others; or to detect, prevent, or address fraud and security issues.
Business Transfers
In connection with any merger, acquisition, financing, or sale of company assets, your information may be transferred to the successor entity.
We do not sell your personal information to data brokers or advertising networks for their independent use. Sharing with contractors and partners is solely for the purpose of fulfilling your quote request.
We use cookies, web beacons, pixels, and similar tracking technologies to collect and use information about you and your use of our Site.
Types of Cookies We Use
- Essential Cookies: Necessary for the Site to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
- Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
- Preference Cookies: Remember your choices such as language preferences.
Third-Party Tracking
We use services from third parties including Google Analytics, Facebook Pixel, TrustedForm, and LeadiD for analytics, advertising measurement, and lead verification purposes. These providers may set their own cookies on your browser.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling cookies may impact your experience on our Site. You may also opt out of interest-based advertising at optout.aboutads.info or optout.networkadvertising.org.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Quote Requests: Retained for up to 3 years to facilitate follow-up and improve service matching
- Account Information: Retained for the duration of your relationship with us plus 2 years
- Analytics Data: Retained in aggregated form indefinitely; individual data deleted after 26 months
- Communication Records: Retained for up to 5 years for legal compliance
When we no longer need your personal information, we securely delete or anonymize it in accordance with applicable data protection laws.
Depending on your location, you may have certain rights regarding your personal information:
For All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information (subject to certain exceptions)
- Opt-Out of Marketing: Unsubscribe from marketing emails or texts at any time
For California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by us and our service providers
- Right to opt-out of the sale or sharing of personal information
- Right to non-discrimination for exercising your privacy rights
- Right to correct inaccurate personal information
- Right to limit use of sensitive personal information
For Residents of Other US States
Residents of Colorado, Connecticut, Virginia, Utah, Texas, and other states with comprehensive privacy laws may have similar rights. Contact us to exercise your rights.
To exercise any of these rights, please contact us at privacy@yourhomesconnection.com or call (833) 551-6644. We will respond to verified requests within 45 days.
Under certain state privacy laws, including the CCPA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes.
While we do not sell your data to third-party data brokers, we do share certain information (such as identifiers and browsing data) with advertising partners for targeted advertising, which may constitute a "sale" or "sharing" under applicable law.
How to Opt Out
- Email us at privacy@yourhomesconnection.com with subject line "Do Not Sell My Information"
- Call us at (833) 551-6644
- Use the "Consent Preferences" link in the footer of our website
- Enable the Global Privacy Control (GPC) signal in your browser
We will process your opt-out request within 15 business days and will not discriminate against you for exercising this right.
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@yourhomesconnection.com.
If we discover that we have collected personal information from a child under 18 without verification of parental consent, we will promptly delete that information from our systems.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted to and from our Site
- Encrypted storage of sensitive personal information
- Access controls and authentication requirements for our staff
- Regular security assessments and vulnerability testing
- Contractual data protection obligations with our service providers
Important Notice: No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
Our Site may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This includes the websites of home service professionals we connect you with.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post a notice on our website
- Send an email notification to users who have provided their email address (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the personal information we collect. Your continued use of our Site after any changes constitutes your acceptance of the revised Privacy Policy.